Pearl Aesthetic Skin

Services

Privacy Policy

Carefully Read and Note Our Privacy Policy for Pearl Aesthetics

Last Updated: [13/11/2025] By Gee H. Mody.

At Pearl Aesthetics, your privacy is our top priority. We are committed to protecting the personal information you share with us and ensuring that your experience with our clinic, website, and skincare products is safe, transparent, and trustworthy.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our online store, book appointments, or interact with us through social media, email, or any of our digital platforms.

Please read this Privacy Policy carefully to understand our practices regarding your information and how we handle it. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Who We Are

Pearl Aesthetics (“we,” “our,” “us”) is a skincare brand and dermatology clinic dedicated to providing safe, high-quality skincare products, treatments, and medical aesthetic services. We are managed by certified dermatologists and trained skincare professionals who prioritize your health, beauty, and confidence.

Our website serves as a platform for customers and clients to:

  • Learn about skincare and our services.
  • Book consultations with our dermatologists.
  • Purchase skincare products.
  • Access skincare education and updates.
  • Communicate with our customer service team.

2. Information We Collect

We collect different types of information to provide and improve our services. The types of information we collect include:

a. Personal Information

When you interact with Pearl Aesthetics, you may provide personal details such as:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Billing and shipping addresses
  • Payment details (credit/debit card information, M-Pesa details, or other payment gateway data)
  • Medical or skin condition information (when voluntarily shared for consultation or treatment purposes)

b. Non-Personal Information

We automatically collect non-personal data such as:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Website usage data (pages visited, duration, clicks, etc.)
  • Referring URLs and search terms

This helps us analyze website traffic, optimize user experience, and enhance website functionality.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Personalize your browsing experience.
  • Remember your preferences.
  • Monitor website performance.
  • Deliver relevant ads and promotions.

You can control or delete cookies through your browser settings, but this may affect website functionality.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

  1. Service Delivery:
    To provide, operate, and manage our skincare clinic, products, and digital services.
  2. Consultation and Treatment:
    To communicate with you about your skin health, schedule appointments, and offer dermatological recommendations.
  3. Order Processing and Fulfillment:
    To process payments, deliver products, and provide order updates or receipts.
  4. Customer Support:
    To respond to your inquiries, handle complaints, and offer after-sales assistance.
  5. Marketing and Promotions:
    To send you updates, special offers, skincare tips, and newsletters (only with your consent).
  6. Website Improvement:
    To understand visitor behavior, enhance website navigation, and improve the design and performance of our digital platforms.
  7. Legal Compliance:
    To meet regulatory requirements, resolve disputes, and enforce our terms and conditions.
  8. Analytics and Research:
    To study trends, service performance, and consumer preferences for quality enhancement.

4. Legal Basis for Processing Personal Data

We process your data under the following legal grounds (as per the Kenya Data Protection Act, 2019 and other applicable regulations):

  • Consent: When you give us permission to process your data for a specific purpose.
  • Contractual Necessity: When processing is required to fulfill a service or order you requested.
  • Legal Obligation: When we must comply with a legal or regulatory requirement.
  • Legitimate Interests: When processing is necessary for our business operations (e.g., marketing analysis, fraud prevention).

5. How We Share Your Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with the following parties under strict confidentiality agreements:

  1. Service Providers:
    Companies that help us operate our business — such as payment processors, delivery services, IT support, and marketing agencies.
  2. Healthcare Professionals:
    Licensed dermatologists or specialists who provide medical consultations and treatment recommendations.
  3. Legal and Regulatory Authorities:
    When required by law, regulation, or court order.
  4. Business Transfers:
    If Pearl Aesthetics merges, sells, or transfers part of its assets, your data may be transferred as part of that process, with notice provided to you.

All third parties are required to respect the confidentiality of your personal data and to process it only for the purposes we disclose.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  • Customer account information is retained while your account remains active.
  • Transaction records are kept for audit and legal purposes.
  • Consultation records are stored in line with healthcare data retention standards.

Once data is no longer needed, it will be securely deleted or anonymized.

7. Data Protection and Security

We employ strong physical, electronic, and administrative safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

These include:

  • Secure SSL encryption for online transactions.
  • Password-protected systems for medical and customer records.
  • Regular data backups and malware protection.
  • Restricted access to personal information by authorized personnel only.

However, please note that no internet transmission is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Your Rights

Under the Kenya Data Protection Act and global privacy laws (such as GDPR), you have the following rights:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Correct any inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data when it’s no longer needed.
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Object: Object to processing for direct marketing or legitimate interests.
  • Right to Data Portability: Request your data in a structured, machine-readable format.
  • Right to Withdraw Consent: Withdraw your consent at any time, without affecting prior lawful processing.

To exercise these rights, contact us via email at [insert email address] or through the contact form on our website.

We may require proof of identity to protect your account and prevent unauthorized access.

9. Children’s Privacy

Pearl Aesthetics does not knowingly collect or process personal information from individuals under 18 years of age without parental consent.

If you believe we have inadvertently collected such data, please contact us immediately, and we will delete it promptly.

10. Use of Cookies and Tracking

Cookies help us personalize your online experience. The main types include:

  • Essential Cookies: Enable basic site functionality (like shopping cart access).
  • Performance Cookies: Track usage to improve website performance.
  • Functional Cookies: Remember user preferences.
  • Targeting/Advertising Cookies: Deliver relevant ads and offers.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

11. Third-Party Links

Our website may include links to third-party websites (e.g., payment gateways, social media, or skincare partners).

Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing personal information.

12. Email Communications and Marketing

By subscribing to our newsletters or updates, you consent to receive marketing emails from Pearl Aesthetics. You can opt out at any time by:

  • Clicking the “unsubscribe” link in any email, or
  • Contacting us directly via our website or support email.

We will process your request promptly and stop sending promotional messages, though we may still send transactional or service-related emails.

13. International Data Transfers

If your data is transferred or stored outside Kenya, we ensure appropriate safeguards are in place — such as contractual clauses or verified data protection standards — to ensure your information remains secure and processed lawfully.

14. Medical and Health-Related Data

As a dermatology clinic, we may collect limited medical information (such as details about your skin type, allergies, or treatment history) when necessary to provide safe and effective care.

This information is:

  • Collected only with your consent.
  • Kept confidential and accessible only to authorized healthcare providers.
  • Never used for marketing without your explicit approval.

15. Updates to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Whenever we make updates:

  • The “Last Updated” date at the top will change.
  • We may notify users by email or a website notice.

Please review this page regularly to stay informed about how we protect your data.

16. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, you can contact us via:

Pearl Aesthetics
Email: [CLINIC@PEARLAESTHETICS.CO.KE]
Phone: [0715376812/0727297849]
Address: [CBD – NAIROBI]
Website: [PEARLAESTHETICS.CO.KE]

We will respond to all requests promptly and strive to resolve issues fairly and efficiently.

17. Your Consent

By using our website, purchasing our products, or submitting your personal information, you consent to the collection and use of your information as described in this Privacy Policy.

If you do not agree with the terms herein, please discontinue use of our website and services.

18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of Kenyan courts.

19. Summary of Key Principles

At Pearl Aesthetics, we promise to:

  • Collect only what is necessary.
  • Use your data only for the purposes stated.
  • Keep your information secure.
  • Never sell your data.
  • Respect your privacy rights.

Your trust is our greatest asset, and we are committed to maintaining it through transparency, accountability, and respect for your personal data.

© 2025 Pearl Aesthetics – All Rights Reserved.