Terms and Conditions for Pearl Aesthetics

Last Updated: [Insert Date]

Welcome to Pearl Aesthetics. These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of our website, online store, blog, and services (collectively, the “Services”).

By using our website, making a purchase, or accessing any part of Pearl Aesthetics, you agree to be bound by these Terms. Please read them carefully before proceeding.

If you do not agree with these Terms, please discontinue use of our website and services.

1. About Pearl Aesthetics

Pearl Aesthetics (“we,” “us,” or “our”) is a skincare and beauty company that operates an online platform offering:

Skincare and cosmetic products for sale.
Educational skincare blogs and beauty content.
Information about our skincare clinic and dermatological services.

We are committed to promoting healthy, radiant skin through expert care, professional-grade products, and accurate information.

2. Acceptance of Terms

By using this website, you confirm that you:

Are at least 18 years old (or using the site under parental/guardian supervision).
Have read and agreed to these Terms.
Will comply with applicable laws and regulations regarding online conduct and purchases.

Pearl Aesthetics reserves the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of our site after updates means you accept the new Terms.

3. Our Products and Services

Pearl Aesthetics offers a range of products, including but not limited to:

Dermatologist-recommended skincare products
Beauty and cosmetic items
Skin treatment kits and accessories
Haircare and wellness products

In addition, we provide:

Educational blog articles and skincare advice
Clinic booking and consultation options
Promotions, newsletters, and loyalty programs

All product descriptions, images, and pricing are subject to change without notice. We reserve the right to discontinue or limit the availability of any product at any time.

4. Product Information and Accuracy

We strive to ensure that all information, product descriptions, prices, and images are accurate and up-to-date. However:

We do not guarantee that product colors, packaging, or descriptions will appear exactly as shown due to screen variations.
We are not liable for typographical or human errors on the website.
We reserve the right to correct errors or update product details at any time.

All products sold on Pearl Aesthetics are intended for personal use only and not for resale.

5. Pricing and Payment

a. Prices

All prices displayed on our website are listed in Kenyan Shillings (KES) unless otherwise stated.
Prices are inclusive of applicable taxes unless specified.

We reserve the right to adjust product prices at any time without prior notice. The price applicable to your order is the price displayed at the time of purchase.

b. Payment Methods

We accept multiple payment methods, including:

M-Pesa
Credit/Debit Cards (Visa, MasterCard, etc.)
Bank Transfers
Mobile Wallets

Payments must be made in full at checkout. By submitting payment information, you confirm that you are authorized to use the payment method provided.

c. Payment Security

All transactions are processed through secure third-party payment gateways. Pearl Aesthetics does not store your payment card details.

6. Order Processing and Confirmation

When you place an order:

You will receive an order confirmation email.
Once payment is verified, we begin processing your order.
We will notify you when your order has been shipped or is ready for pickup (if applicable).

We reserve the right to:

Refuse or cancel any order due to suspected fraud, incorrect information, or product unavailability.
Limit or restrict the quantities of items purchased per customer.

If your order is canceled after payment, we will issue a refund to your original payment method within a reasonable period.

7. Shipping and Delivery

a. Delivery Areas

We deliver across Kenya and to select international destinations (as listed on our site).

b. Delivery Times

Delivery times depend on your location and order volume. Typically:

Within Nairobi: 1–2 business days.
Outside Nairobi: 2–5 business days.

These timelines are estimates and not guarantees. Delays may occur due to weather, courier issues, or unforeseen circumstances.

c. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location. Promotions or free shipping offers will be clearly indicated on the website.

8. Returns, Refunds, and Exchanges

a. Return Policy

We strive for 100% customer satisfaction. However, due to the nature of skincare and cosmetic products, we can only accept returns if:

The product is damaged, defective, or incorrect upon delivery.
The return request is made within 48 hours of receiving the product.

Returned items must be unused, unopened, and in original packaging.

b. Refunds

Approved refunds will be processed via your original payment method within 7–10 business days. Shipping fees are non-refundable.

c. Exchanges

If you receive a damaged or wrong item, we will replace it at no additional cost once we confirm the issue.

d. Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

Opened skincare or cosmetic products
Gift cards and promotional items
Personalized or special-order products

9. User Accounts

To access certain features (such as order history, blog commenting, or clinic bookings), you may need to create an account.

You agree to:

Provide accurate, current, and complete information.
Maintain the confidentiality of your login credentials.
Notify us immediately of any unauthorized account use.

Pearl Aesthetics reserves the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent activity.

10. User Conduct

You agree not to use the website for any unlawful or prohibited purpose, including:

Posting harmful, abusive, or defamatory content.
Attempting to hack, disable, or disrupt website operations.
Engaging in fraudulent transactions.
Violating intellectual property or privacy rights of others.

Violation of these terms may result in termination of your account or legal action.

11. Blog and Educational Content Disclaimer

Our blog provides skincare information, beauty tips, and general health education. However:

Content is for informational purposes only and not intended as professional medical advice.
Always consult a licensed dermatologist or healthcare provider before starting new treatments or products.
Pearl Aesthetics is not liable for any skin reactions or conditions that occur as a result of using products without professional consultation.

12. Intellectual Property Rights

All content on the Pearl Aesthetics website, including:

Text, graphics, photos, logos, product names, blog articles, videos, and designs,

is the property of Pearl Aesthetics or its licensors and protected under copyright and trademark laws.

You may not reproduce, modify, distribute, or republish any content without prior written permission.

13. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, partner brands, or social media).

These links are provided for convenience only. We are not responsible for the content, privacy practices, or operations of third-party websites. Accessing them is at your own risk.

14. Promotions, Discounts, and Loyalty Programs

From time to time, Pearl Aesthetics may offer:

Discount codes
Referral rewards
Promotional sales
Loyalty programs

These offers are subject to specific terms outlined at the time of the promotion. We reserve the right to modify or cancel any promotion at any time without prior notice.

15. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”

While we strive to ensure product quality and accuracy of information, we make no express or implied warranties, including but not limited to:

Product suitability for a specific skin type or condition.
Continuous, error-free website operation.
Accuracy or completeness of information provided.

Your use of our products and website is at your own risk.

16. Limitation of Liability

To the fullest extent permitted by law, Pearl Aesthetics, its directors, employees, affiliates, or agents shall not be liable for:

Any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
Reactions, allergies, or side effects resulting from use or misuse of skincare products.
Loss of data, profits, or reputation resulting from website downtime, delays, or errors.

Our total liability shall not exceed the amount you paid for the specific product or service in question.

17. Indemnification

You agree to indemnify and hold harmless Pearl Aesthetics, its affiliates, employees, and partners from any claims, losses, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of our website.

18. Privacy and Data Protection

Your use of our website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

By using our website, you consent to the practices described in the Privacy Policy.

19. Termination

Pearl Aesthetics reserves the right to:

Suspend or terminate your account or access to the website at any time, without notice, for any reason, including violation of these Terms.

Upon termination, you remain responsible for all outstanding payments and obligations incurred prior to the date of termination.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Kenya.

Any disputes arising shall be resolved exclusively in the courts of Kenya.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and Pearl Aesthetics.

They supersede all prior communications or understandings relating to your use of our website.

23. Contact Information

If you have questions, complaints, or feedback about these Terms, you may contact us at:

Contact Us

24. Your Acceptance

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Pearl Aesthetics — where your skin’s beauty and health come first. 💎